- Branche: Consulting
- Number of terms: 1807
- Number of blossaries: 2
- Company Profile:
Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives.
Automated business process discovery (ABPD) as a complementary approach overcomes many of these shortcomings to create a business process model at a fraction of the time and cost involved in the traditional way. One major benefit of ABPD is process discovery across the “white space,” the process knowledge gap that exists between departments and functions and at the edges of processes. Modeling can be done by hand, so there may be no cash-flow impact, unlike ABPD, where a tool is necessary. By observing the details of how processes are executed in the supporting technology, ABPD uses unstructured, event-level data to automatically build process definitions and models, and explore process variations. Because of the quantitative nature of this data, the derived process models enable rich and interactive analysis. ABPD techniques start from event logs (audit trails, messages, transactions, databases and so forth), and try to discover patterns to fit a process model to the information obtained from the events. The underlying techniques are strong enough so that users don’t have to specify a process model; it is created from scratch by pattern recognition. Moreover, ABPD delivers information on bottlenecks, variances, root causes and the distribution of the process instances, thus enabling meaningful simulation. It’s all about capturing what has happened in a real-life process. ABPD is a form of process optimization. Of course, ABPD does not capture informal human tasks that are not automated and represented as events in an audit trail or transaction log. This is why ABPD is best combined with techniques from social BPM and BPA for the masses. However, ABPD accelerates process discovery and identifies previously unseen process patterns. Planners must still conduct interviews to capture informal work practices, but organizations no longer need to spend as much time using interviews to discover the implicit processes previously hidden in automated solutions.
Industry:Technology
Automated backup delivers the most basic form of storage availability — recoverable data. Most enterprises are struggling with the implementation of this function. It is a conceptually complex and labor-intensive process. Backup design must address multiple elements (e.g., hardware, network, file system and application) across heterogeneous platforms and geographically dispersed sites. Labor intensive, departmental processes are replaced with automated, enterprise-level solutions to increase availability.
Industry:Technology
Authentication technologies encompass a wide variety of products and services that implement a range of authentication methods in place of legacy password-based authentication.
Industry:Technology
An authentication service is a mechanism, analogous to the use of passwords on time-sharing systems, for the secure authentication of the identity of network clients by servers and vice versa, without presuming the operating system integrity of either (e.g., Kerberos).
Industry:Technology
Augmented reality (AR) is the real-time use of information in the form of text, graphics, audio and other virtual enhancements integrated with real-world objects. It is this “real world” element that differentiates AR from virtual reality. AR integrates and adds value to the user’s interaction with the real world, versus a simulation.
Industry:Technology
Audio mining/speech analytics embrace keyword, phonetic or transcription technologies to extract insights from prerecorded voice streams. This insight can then be used to classify calls, trigger alerts/workflows, and drive operational and employee performance across the enterprise.
Industry:Technology
An enhanced key system feature for voice/call processing that enables enterprise locations to transfer and forward voice messages between systems. It is a voice processing standard that specifies the procedures to network voice processing systems, regardless of who manufactures the system.
Industry:Technology
Attenuation is the decrease in magnitude of a current, voltage or power of a signal in transmission between points because of the transmission medium. Attenuation is usually expressed in decibels.
Industry:Technology
Asynchronous transmission is a process in which each information character, and sometimes each word or small block, is individually synchronized, usually by the use of start and stop elements.
Industry:Technology
A wide-area network (WAN) technology, asynchronous transfer mode (ATM) is a transfer mode for switching and transmission that efficiently and flexibly organizes information into cells; it is asynchronous in the sense that the recurrence of cells depends on the required or instantaneous bit rate. Thus, empty cells do not go by when data is waiting. ATM’s powerful flexibility lies in its ability to provide a high-capacity, low-latency switching fabric for all types of information, including data, video, image and voice, that is protocol-, speed- and distance-independent. ATM supports fixed-length cells 53 bytes in length and virtual data circuits between 45 megabits per second (Mbps) and 622 Mbps. Using statistical multiplexing, cells from many different sources are multiplexed onto a single physical circuit. The fixed-length fields in the cell, which include routing information used by the network, ensure that faster processing speeds are enabled using simple hardware circuits. The greatest benefit of ATM is its ability to provide support for a wide range of communications services while providing transport independence from those services.
Industry:Technology
